Terms and Conditions

1. About us

These terms apply to bookings with Heathrow Licensed Taxis. We are a licensed private hire operator. We are not affiliated with Heathrow Airport Limited.

2. Quotes and bookings

A quote is valid for the journey details you gave us. A booking is only accepted when we send you written confirmation. Please check your confirmation carefully and tell us immediately if anything is wrong.

3. Prices

The confirmed price covers the journey as booked, including any items stated in your confirmation (such as airport drop-off charges, parking for meet and greet, tolls or road-user charges). The price may change if you change the journey — for example, extra stops, different addresses, more passengers or luggage, a different vehicle, or waiting beyond the free waiting period — and we will tell you about any change before it applies where reasonably possible.

4. Payment

Payment options are confirmed when you book.

5. Waiting time

Airport pickups include a free waiting period after landing, confirmed in your quote. Address pickups include a short free waiting period at your pickup address, confirmed in your quote. Additional waiting may be charged as stated in your confirmation.

6. Passengers and luggage

You must tell us the correct number of passengers and the luggage you will carry. For safety and legal reasons, drivers may refuse to carry passengers or luggage beyond the vehicle’s capacity. You are responsible for your belongings; please check the vehicle before leaving it.

7. Children

Please request child seats when booking. Child seats can be requested when booking, subject to availability.

8. Conduct

Drivers may refuse or end a journey where a passenger is abusive, violent, seriously intoxicated or behaves in a way that puts safety at risk. Smoking and vaping are not permitted in our vehicles. Charges may apply for cleaning or damage caused by passengers.

9. Delays

We plan journeys carefully, but road traffic, weather, incidents and airport conditions are outside our control. We do not guarantee journey times. Please allow sufficient time for your flight; we cannot accept liability for missed flights caused by circumstances outside our reasonable control, or by passengers being late or unavailable at the agreed time.

10. Cancellations

See our cancellation policy.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law. Your statutory rights as a consumer are not affected.

12. Complaints

Please contact us at [email protected]. You may also contact the licensing authority that licenses us.

13. Law

These terms are governed by the law of England and Wales.