About Terminal 2
Terminal 2 opened in 2014 on the site of the original 1950s terminal and sits at the centre of the airport, next to Terminal 3. It is used by many Star Alliance member airlines along with several other carriers. Airlines do occasionally change terminals, so always check the terminal shown on your booking or your airline’s website.
Terminals 2 and 3 share the same rail and Underground station, and you can walk between the two buildings. If you are connecting between these terminals, allow plenty of time.
Arriving at Terminal 2: from the aircraft to your car
Your driver tracks your flight and plans to meet you after you clear customs. Your booking confirmation explains exactly where to meet, and your driver’s name and mobile number are sent before the journey.
- Passport control (UK Border), including e-gates for eligible passports
- Baggage reclaim — check the screens for your belt number
- Customs: green channel if you have nothing to declare, red if you do
- Into the arrivals hall, where your driver is waiting if you booked meet and greet
Meet and greet at Terminal 2
With meet and greet, your driver waits in the Terminal 2 arrivals hall holding a board with your name. Your booking includes a free waiting period after landing, confirmed in your quote, which allows for the time it takes to clear passport control and collect bags. Your driver will then walk you to the vehicle in the terminal car park.
Departing from Terminal 2
We drop you on the Terminal 2 departures forecourt. Heathrow applies a Terminal Drop-Off Charge to every vehicle using the forecourt, including private hire vehicles, and drop-offs must be quick. Your quote shows how the charge is handled.
Long-haul flights from T2 often have earlier check-in and bag-drop deadlines than short-haul. Check your airline’s guidance and we will set a pickup time with a margin for traffic.
Luggage and vehicle choice for T2 travellers
Many Terminal 2 passengers are on long-haul flights with larger suitcases. If your party has more than two large cases, consider an estate or MPV; for groups, a 7–9 seat people carrier. Add oversized items such as golf bags, skis or bikes to your booking.
Which vehicle is right for you?
Typical capacities are shown as a guide. Luggage space varies by model, so tell us exactly what you are carrying and we will confirm the best fit. See all options on our vehicles page.
| Vehicle | Passengers | Large cases | Best for |
|---|---|---|---|
| Saloon | up to 3 | up to 2 | Solo travellers and couples |
| Estate | up to 3 | up to 3 | Extra luggage |
| Executive Mercedes E-Class | up to 3 | up to 2 | Executives and VIP guests |
| Mercedes V-Class | up to 7 | up to 6 | Executive groups and families |
| MPV | up to 5 | up to 4 | Families with luggage |
| 8-Seater | up to 8 | up to 8 | Large families and teams |