Cancellation Policy

Cancellation terms are confirmed in writing with every quote. The terms in your written booking confirmation apply to your journey.

How to cancel

Contact us by phone on 020 3667 8510, by WhatsApp, or by email at [email protected], quoting your booking reference. For journeys within 24 hours, please call or WhatsApp.

Charges

Where a driver has already been allocated or is on the way, or has arrived and the passenger does not travel, a cancellation charge may apply. The applicable charges and time limits are stated in your booking confirmation.

Flight cancellations and delays

If your flight is cancelled or significantly delayed, contact us as soon as you can so we can rearrange or cancel your transfer.

If we have to cancel

In the unlikely event that we cannot provide your journey, we will tell you as soon as possible and refund any amount you have paid for that journey.

Refunds

Refunds are made to the original payment method.