Privacy Policy

Who we are

This website is operated by Heathrow Licensed Taxis (“we”, “us”). We are the controller of the personal data described in this policy. You can contact us at [email protected].

What we collect

• Contact details: name, phone number and email address
• Journey details: pickup and drop-off addresses, dates and times, flight numbers, passenger numbers, luggage and notes you provide (for example, child seat requirements or accessibility needs)
• Payment information, where you pay us directly (card payments are processed by our payment provider; we do not store full card numbers)
• Communications with us by phone, email, WhatsApp or other channels
• Technical data such as IP address and browser information, and — only if you consent — analytics data

How and why we use it

• To respond to quotes and perform your booking (contract): including sharing necessary details with the driver allocated to your journey.
• To meet legal and regulatory obligations (legal obligation): private hire operators must keep booking records as required by their licensing authority, and we must keep financial records.
• To run and improve our service and website, and to prevent fraud (legitimate interests).
• To send marketing, only where you have agreed (consent). You can opt out at any time.

Special category information

If you tell us about a disability or medical need so that we can assist you, we use it only for that purpose and with your consent.

Who we share data with

Drivers carrying out your journey; IT, booking, communications and payment providers who act on our behalf; our licensing authority, the police or other bodies where required by law. We do not sell your personal data.

International transfers

Some service providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place as required by UK data protection law.

How long we keep it

We keep booking records for as long as required by our licensing conditions and for tax and accounting purposes, and otherwise no longer than necessary.

Your rights

Under UK GDPR you can ask for access to, correction or deletion of your data, ask us to restrict or stop processing, object to processing based on legitimate interests, and request data portability. Contact us to make a request. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

See our cookie policy.

Changes

We may update this policy and will post the latest version on this page.