How meet and greet works
Exact meeting arrangements are confirmed with your booking and by message on the day, so you always know where to look.
- You give us your flight number and the name to display on the board
- We monitor your flight and your driver arrives to meet the actual landing time
- Your driver parks in a terminal car park and waits in the arrivals hall
- After passport control, baggage reclaim and customs, you walk out into arrivals and look for your name
- Your driver helps with your luggage and walks you to the vehicle
Who meet and greet is best for
First-time visitors to London, passengers travelling with young children or elderly relatives, and anyone carrying lots of luggage benefit most. It is also the standard choice for executive guests and VIPs, where a company wants its visitors looked after from the moment they arrive.
Waiting time and delays
Arrival times are unpredictable: queues at passport control and the wait for bags vary with every flight. Our pickup includes a free waiting period after landing, confirmed in your quote. If you are held up for longer — a missing bag, for example — message us and we will do our best to accommodate you.
Parking costs
Meeting you inside the terminal means your driver has to park in a terminal car park, which carries a charge. Your quote shows whether meet and greet parking is included or listed separately.