Getting the pickup time right
Your airline sets a check-in and bag-drop deadline, and security queues vary through the day. We recommend a pickup time based on your address, the day and time of travel, and a buffer for traffic. Early-morning departures are popular, so book early to secure your preferred time and vehicle.
Which Heathrow terminal?
Heathrow has four passenger terminals: 2, 3, 4 and 5. Terminal 1 closed in 2015. Airlines are assigned to terminals and occasionally move, so check the terminal on your booking confirmation or your airline’s website and add it to your booking. Terminals 2 and 3 are next to each other; Terminals 4 and 5 are in separate locations on the airport site.
At the departures forecourt
Your driver drops you as close as possible to your airline’s check-in area. Heathrow’s Terminal Drop-Off Charge applies to all vehicles using the terminal forecourts, including private hire vehicles, and stopping time on the forecourts is limited. Have passports and tickets ready so unloading is quick.
Collections across London
We collect from every London borough — from Richmond and Wimbledon in the south-west to Islington, Hackney and Greenwich. Hotel concierges and office receptionists regularly book on behalf of guests and colleagues; simply give us the traveller’s name and mobile number.