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Frequently Asked Questions
Clear answers about booking, airport pickups, luggage and cancellations.
Booking and prices
How do I get a quote?
Use the online quote form, call us or send a WhatsApp message with your pickup, destination, date, time, passengers and luggage.
Is the price fixed?
Yes. The price you are quoted and confirm is the price you pay for that journey as booked. Changes you request — such as extra stops, a different vehicle or significant extra waiting — may change the price, and we will tell you before applying any change.
When is my booking confirmed?
Only when you receive written confirmation from us. Submitting a form or sending a message is a request, not a booking.
How do I pay?
Payment options are confirmed when you book.
At the airport
Where will I meet my driver?
With meet and greet, in the arrivals hall of your terminal, holding a name board. Exact details are sent with your confirmation.
What if my flight is delayed?
We monitor your flight number and adjust the pickup to the actual landing time.
How long will my driver wait?
Arrival pickups include a free waiting period after landing, confirmed in your quote. Address pickups include a short free waiting period at your pickup address, confirmed in your quote.
Can you pick me up from the drop-off forecourt?
No. Heathrow does not permit pick-ups or waiting in the terminal drop-off zones. Pre-booked pickups follow Heathrow’s arrangements for private hire vehicles.
Passengers and luggage
Do you provide child seats?
Child seats can be requested when booking, subject to availability.
Can I bring a golf bag, skis or a bike?
Yes, if we know in advance. Add bulky items to your booking so we send a vehicle with enough space.
Can you carry pets?
Assistance dogs are always welcome. For other pets, please ask before booking.
Changes and cancellations
How do I change my booking?
Call, WhatsApp or email us as early as possible with your booking reference.
What is your cancellation policy?
Cancellation terms are confirmed in writing with every quote. See our cancellation policy page for full details.
Fixed price · Pre-booked
Ready to book your Heathrow transfer?
Tell us your route, date and luggage and we will reply with a fixed price. Phone and WhatsApp bookings 24 hours a day, 7 days a week.